Question 1

Where is my nearest Heavenly Desserts Restaurant?

Accepted Answer

You can find your nearest Heavenly restaurant, check its opening hours and facilities via our restaurant locator. (https://hd2023.wixsite.com/hd2023/OurLocations)

Question 2

What time do your restaurants open?

Accepted Answer

Our restaurant opening hours vary, but you can check all restaurant opening hours via our restaurant locator. (https://hd2023.wixsite.com/hd2023/OurLocations)

Question 3

Which of your restaurants provide disability access?

Accepted Answer

We aim to provide for all customers, and you can check the disability access and facilities of each of our restaurants by contacting them directly, details for each restaurant can be found on our restaurant locator. (https://hd2023.wixsite.com/hd2023/OurLocations)

If you require any additional access or assistance, please ask and we’ll be happy to help.

Question 4

Is there parking available at your restaurants?

Accepted Answer

Some of our restaurants may have parking facilities or nearby parking available – be sure to check our restaurant locator (https://hd2023.wixsite.com/hd2023/OurLocations)and always plan ahead before driving to one of our restaurants to avoid any disappointment.

Question 5

Do your restaurants allow smoking or the use of e-cigarettes?

Accepted Answer

Smoking is not permitted in any Heavenly Desserts Restaurants– this includes the use of e-cigarettes.

For those restaurants with outdoor seating areas, smoking may be permitted, and this is to each restaurants discretion.

Question 6

Do your restaurants welcome dogs?

Accepted Answer

We do not allow dogs on our premises, with the exception of guide and assistance dogs.

Question 7

What payment methods are accepted in Heavenly Desserts Restaurants?

Accepted Answer

All restaurants accept both cash and card payments.

Question 8

Do you have a menu I can view online?

Accepted Answer

Yes, we do! You can view our menu online here. (https://hd2023.wixsite.com/hdcanada/menu2)

Our menu is also available to download as a PDF, just in case you need to share it.

Question 9

What is your allergens process?

Accepted Answer

When arriving in our restaurants, our team will ask whether you have any allergens or specific dietary requirements we should be aware of, so please be sure to inform your waiter.

Question 10

Is your food and drink halal?

Accepted Answer

Yes, all food and drink in every store is 100% halal.

Question 11

Do you serve alcohol in your restaurants?

Accepted Answer

No alcohol is served on the premises of any of our restaurants.

Question 12

Does Heavenly Desserts have a mailing list I can subscribe to?

Accepted Answer

We do, indeed! Sign up to our mailing list and you’ll be the first to hear about all things Heavenly.

This includes any new and exciting desserts, promotions, offers and news.

Question 13

How can I get in touch?

Accepted Answer

You can get in touch by submitting a message on our contact p(https://hd2023.wixsite.com/hd2023/Contact)age.

Alternatively, you can find the contact details for all our restaurants via our r(https://hd2023.wixsite.com/hd2023/OurLocations)estaurant locator. (https://hd2023.wixsite.com/hd2023/OurLocations)

Question 14

How can I order Heavenly Desserts online?

Accepted Answer

You can order your favourite desserts by using our third party delivery partner Uber Eats.

Question 15

I’m not satisfied with my click & collect order, who do I contact?

Accepted Answer

We’re sorry to hear you’re not entirely happy with your click & collect order and we’re always here to help. Please use our restaurant locator. (https://hd2023.wixsite.com/hd2023/OurLocations) and reach out to the restaurant you ordered from directly.

Question 16

I have an issue with my order through a third-party delivery partner, who do I contact?

Accepted Answer

We’re sorry to hear that you weren’t satisfied with the service from our third-party delivery partner.

For any issues on goods in transits, delivery times or other delivery partner related queries, please contact the delivery partner directly.

Question 17

Is there WiFi available at all Heavenly Desserts Restaurant?

Accepted Answer

Yes, all restaurants offer free WiFi for guests. Sign up to Smarter WiFi in a few easy steps to make the most of your visit to Heavenly Desserts.

Question 18

Why am I required to give my details when using WiFi at Heavenly Desserts?

Accepted Answer

Our WiFi provider, Smarter WiFi, requests some basic info from our guests for a handful of reasons, with the main reason being security to protect guests from any viruses or spam.

Once signed up, you’ll be remembered by Smarter WiFi and automatically connect on any future visits to store.

When registering your details to our WiFi provider, you will also be given the option to opt in and out of any email marketing.

Question 19

What are the T&Cs of using the WiFi available in Heavenly Desserts Restaurants?

Accepted Answer

The terms and conditions for using our WiFi can be found on the splash page when attempting to connect to our WiFi.

Question 20

I’d like to work in a Heavenly Desserts Restaurant, how do I apply?

Accepted Answer

If you’re interested in working with us at a Heavenly Desserts Restaurant, you can upload your CV and apply online by visiting our careers page. (https://hd2023.wixsite.com/hd2023/Careers)

Question 21

Where can I find out information on franchise opportunities with Heavenly Desserts?

Accepted Answer

Interested in franchising with us? Great! You can find out more information on our franchise and first steps to working with us here.(https://hd2023.wixsite.com/hd2023/Franchise)

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OUR RESTAURANTS

The best way to contact our stores directly is via e-mail; Head to the locations page to find their details.

OUR DELIVERY PARTNERS

We cant take credit for the hard work of our delivery partners so please contact them directly for any feedback.

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